Lipow, Anne Grodzins . Reference & User Services Quarterly. Despite the proliferation of Internet access and usage nationally, our public, academic and school libraries are being used more than ever. Even if the library has not yet formally created a virtual reference desk, users can always resort to e-mail to get in touch with a librarian and make any kind of inquiry. 2007. Virtual reference desk series. Chat Is Now: Administrative Issues. This book outlines and evaluates the current status of the digital reference service in libraries worldwide. Library & Information Science Research, 30 (2): 122-137. China’s Science Digital Library Reference Service System is a reference service system including 37 member units and its reference service experts provide an online reference service to users (Guo, 2007). Dedicated to virtual worlds, social networks, social games, 3D, and virtual commerce. Reference and User Services Association. Librarians Struggle to Redefine - and in Some Cases Eliminate - the Vulnerable Institution. This fact sheet offers a selection of articles, web resources, and some vendor information that will provide an introduction to the issues to consider when considering implementing virtual reference services. 2003. of College & Research Libraries (ACRL), Assn. Janes, Joseph. 48 (1):44. An analysis of commercial virtual reference and tutorial services and how they compare to traditional library services. Virtual Reference Service: From Competencies to Assessment. WebJunction Virtual Reference Resources Oxford: Chandos, 2008. 2008. Through its own National Digital Library (NDL) Program, it is claimed, the Library of Congress ‘is also one of the leading providers of noncommercial intellectual content on the Internet’ (Library of Congress 2003). It includes starting a VR service, what skills those staffing the service should hold, and what types of technologies are relevant. Virtual reference service tools. Listening to the faculty had led me to believe that we needed to own this service as a department or it would never truly be able to prosper. of Specialized & Cooperative Library, Core: Leadership, Infrastructure, Futures, United for Libraries (Trustees, Friends, Foundations), Young Adult Library Services Assn. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Chicago: American Library Association, 2004. There is now a student worker at the Information Desk who works for and is trained by the library’s systems department to help patrons with technological needs. However, some of the faculty rightly felt that, since they were being treated as if they were interchangeable with a student, their time was being undervalued. Janes attempts to identify user needs and choose the best reference approaches for seeing that those needs are met .. Kern, M. Kathleen. The Reference Librarian. Chandos information professional series. Designed as a guide for individuals thinking about setting up virtual reference services, this book offers practical advice and information, with an emphasis on academic libraries. Carroll, Holly, Brian Leszcz , Kristen Pool, and Tracy Strobel . data analysis); capacity to build, preserve and provide access to legacy and special collections materials including storage space for analogue and digital collections, retrospective digitization, and conservation; flexible learning spaces of high quality combining study facilities with access to information sources and technology, 24/7. Since the second edition of this book was published five years ago, the Internet and the use of the Internet have changed dramatically. These deliberations had the eventual effect of crystallizing the plans and provided the faculty with an additional sense of ownership. Exploration of administrative issues through the lens of the Kano Model and discussion of balancing customer service with the limited resources available to academic libraries introducing a new service. A user will enter into a personalized platform automatically when accessing a digital reference system and can browse there under a username when entering the system; the user can retrieve FAQ, visit information communities, and communicate with reference personnel, registered users, visitors, and so on. The fact that some of these persons were faculty librarians, or paraprofessionals, or graduate assistants, or student workers mattered little. Managing an Established Virtual Reference Service. This is a short, web-based paper introducing Virtual Reference to public libraries. Hirko , Buff. It also provides an empirical benchmark for evaluating virtual reference services. Their implementation in information units is not as widespread as e-mail and web-based forms, but many libraries now respond to information requests from users in real time and synchronically, as both the sender and the receiver are present at the same time. Public Libraries. In addition to offering chats as a means of communicating with its users, Amsterdam University Library also offers telephone and e-mail as a way of sending in inquiries in a timetable from 9:30  am to 5:00  pm. This nuts-and-bolts guide offers information necessary to implement the most popular and effective social software technologies: blogs, RSS, wikis, social networking software, screencasting, photo-sharing, podcasting, instant messaging, gaming, and more. A portal on the Internet may not be quite so dramatic, but the name suggests that the portal is a gateway of some kind on to an information environment. Pregunte – a collaborative chat and webform service supported by the Ministry of Culture in Spain (see Figure 3.8). E-mail is users’ favourite method, as they can send in their inquiries from home without having to go to the library. It is still rare to see IP telephone and SMS (Short Message Service) being applied in reference units. Heise , Jennifer, and Stacey Kimmel. Current operations are reviewed and an evaluation of the service provided. Many of the search engines and subject directories discussed earlier have established themselves as portals, offering more than just the search facilities that characterise them: for example, free email and information services such as news and stock market reports. It is the remote, computer-mediated delivery of reference information provided by library professionals to users who cannot access or do not want face-to-face communication. On the other hand, the majority of the faculty did not favor moving to a rigid tiered reference model either. 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